Australia’s IT “wizardry” supporting the Department of Immigration and Citizenship’s (DIAC) new online visa and citizenship sites has recorded its second award with a first prize in the business process category at the international FutureGov Government Technology Awards in Bali.
The honour was presented to DIAC for the visa and citizenship wizards, the department’s online client self-service initiatives. The wizards also won first prize at the prestigious e-Awards for Excellence in e¬-Government at the CeBIT international business technology conference in Sydney in May.
"This new accolade highlights the success of these online initiatives and is a testimony to the Systems for People program and to everyone who has worked on these innovative, client-focused projects,” departmental secretary Andrew Metcalfe said.
“The visa wizard and the citizenship wizard are the first in a suite of online services the department is developing. This means faster and better services tailored to the needs of clients.”
Since September 2008, the visa wizard has received more than 3.3 million page views, at an average of 8300 each day…
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